الاستبدال والإسترجاع

Return and Exchange Policy We are committed to customer satisfaction and clarifying all details before purchase, and we would like to highlight the following points: Is there a return or exchange? Returns or exchanges are not accepted, because all products: • Are custom-made according to the order. • Or are imported directly from abroad according to the customer's request. Only in cases where the product does not match the images shown on the product page is it exempted. What if the size does not fit me? • A precise and specific size guide for each item is attached with every product. • The customer is responsible for choosing the appropriate size based on the attached guide. • Exchanges or returns are not accepted due to a mistake in size selection. Important notes about the product: • Visible threads are a natural part of the sewing process and are not considered a manufacturing defect; please cut them with scissors and do not pull. • Some types of fabrics may be affected by heat or humidity during shipping, which may cause temporary surface color printing. This is normal and not classified as a defect in the product, and it often disappears after the first wash. It is recommended to soak the piece in cold water before first use to preserve the color quality. • The store is not responsible for any damage caused by incorrect washing (such as using hot water or bleach). In case of exchange (only if the product does not match the description): • The request must be submitted within 24 hours of receiving the product. • The customer bears the shipping and delivery costs. • The time needed for the exchange is calculated as (shipping time + import time + shipping again). In case of return (only if the product does not match the description): • The request must be submitted within 24 hours of receiving the product. • The customer bears the shipping and delivery costs. • The electronic payment fee (such as Mada or Apple Pay) will be deducted from the refunded amount. Disclaimer: • The customer is responsible for reading all details, notes, and acknowledgments before completing the order. • Once the order is completed, it is considered explicit approval of everything stated in this policy. • The store is not responsible for any misunderstanding or neglect in reading the policy, and all points have been clarified on the website and Instagram. • These terms will be applied strictly and precisely without exceptions.